FAQ

 

Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Express options are available at checkout for faster delivery.

Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping rates and delivery times vary by destination.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 2 hours of placing your order, we’ll do our best to help.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags.

Q: How do I start a return or exchange?
A: Visit our Returns Portal or email us at support@[brandname].com with your order number.

Q: Are returns free?
A: Returns are free for domestic orders. International customers are responsible for return shipping costs.

Products & Sizing

Q: How do I know what size to order?
A: Check our Size Guide for detailed measurements and fit tips for each product.

Q: Do you restock sold-out items?
A: Yes, popular items are restocked regularly. Sign up for restock notifications on the product page.

Q: Are your clothes true to size?
A: Most of our pieces run true to size, but we recommend checking individual product descriptions for fit notes.

Sustainability & Materials

Q: Are your products sustainably made?
A: Yes, we prioritize eco-friendly materials and ethical production practices. Learn more on our Sustainability Page.

Q: Where are your clothes made?
A: We work with trusted manufacturers in [country/countries], ensuring fair labor and quality craftsmanship.

Other Questions

Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in various amounts and never expire.

Q: How do I contact customer service?
A: Email us anytime at support@[brandname].com or use our Contact Form. We typically respond within 24 hours.

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